Custom knowledge system development
Your processes, your culture, your customers and employees “getting it!”
What You Get:
Knowledge audit: What do people really need to know vs. what you think they need?
Content strategy: How to organize information so people can find and use it
Implementation: Solutions that work with your resources and tools
Change management: How to get your team and customers to use the system
What I Don't Do:
Create bland content, it’s custom designed for you and your people!
Implement the technical systems (but I work with your team and tools for any budget)
Some of my specialties
Customer Support & Success
Knowledge bases to reduce ticket volume
Onboarding resources for customer onboarding
Guides organized by user journey
Operational Knowledge
Process documentation that’s easy to use
Customer support knowledge bases
Sales enablement and objection handling
Employee & Internal Knowledge
Onboarding resources for productivity
Manager training and team development
Burnout prevention and employee wellness
Want a free strategy session?
Book a call to talk about:
Your biggest knowledge gaps and bottlenecks
Which systems would have the highest impact
Realistic timeline and investment for your situation
