Hi, my name is Jen and I spent years working in management and senior design roles for SaaS companies. I know what good systems can do for your business. I collaborated with teams from startup to scale, building the knowledge systems that made products more valuable and teams more effective.

I know what it's like when:

  • Customer support has the same questions because users can't find answers

  • New hires take months to become productive due to lack of resources

  • Institutional knowledge is hard to find for customers and employees

My Background

  • Managed customer-facing knowledge bases in HubSpot, Intercom, and Notion

  • Built internal documentation systems that reduced onboarding time

  • Led teams through rapid growth phases and reorganizations

  • Watched firsthand how knowledge systems create competitive advantages

Building to scale, I offer:

  • Systems that your team can maintain and update

  • Frameworks that grow with your company

  • I build systems that turn your knowledge into a strategic asset

Ready to turn your knowledge into a competitive advantage?

kind words from kind people

“Jen was asked to wear many different hats as we launched and scaled new products and redefined our overall product suite. I saw her flex seamlessly between content design for our product and the strategic positioning of our portfolio.

Her deep listening skills paired with a true understanding of her audience produced high value content that allowed both our customers and our team to more deeply understand our offering and paved the way for success.”

-Meryl H. Product Leader

“Jen is a swiss army knife when it comes to content design. She worked in product marketing to determine messaging guides, in brand to write content guides, in design and product to write UX for the product, in growth to write emails and external posts, and with me in my communication of our vision and strategy.

Wherever we needed to go, Jen was willing to dive and ultimately made the experience better for both our team, users, and potential customers. Any product, growth or design team would be so lucky to work with her!”

- Jessica D. VP of Products

Let’s work together.