Hi, i’m jen. i write help articles to grow your business AND SCALE your CUSTOMER SUPPORT.
The right resources make it easy for customers to use and enjoy your products. Scale your customer support with easy-to-read content for customers and employees.
Senior Content Designer/UX Writer
support articles are good for business
Use them to create chatbots
Answer customers efficiently
Create reusable content for emails
Help your SEO strategy
Onboard new employees easily
kind words from kind people
“On top of her substantial professional contribution to the team, Jen is a joy to work with. She brings an optimistic and thoughtful attitude to the team and engages deeply with others ideas. I feel grateful for the time we spent working together and hope to have the opportunity to do so again.”
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“She worked in product marketing to determine messaging guides, in brand to write content guides, in design and product to write UX for the product, in growth to write emails and external posts, and with me in my communication of our vision and strategy.”
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