Need content to help your team and clients?

I have dual experience as a senior content designer and CX lead. I’ve seen what knowledge management and the right resources can do for teams. It’s even better for your customers!

I turn your product knowledge into content strategies and systems that work for you.

Market what you do, add value to your product,
and onboard your sales teams.

  • Knowledge bases differentiate you from competitors

  • Onboarding systems improve customer activation and reduce churn

  • Documentation makes complex products easier to adopt

  • Self-service resources increase customer satisfaction

  • Systems efficiently onboard new hires

  • Process documentation means answers to repetitive questions

What you’ll get

✅ 7+ years building these systems in SaaS companies
From startup to scale, I understand what executives want vs. what teams need.

✅ I can add measurable value to your product and teams
Better customer activation. Reduced support load. Faster team productivity. Competitive differentiation.

✅ I work with your current resources
No magic solutions. I build systems for your tools, team, and timeline.

Recent projects include:

B2B Healthcare Software
Optimized knowledge base to reduce support questions while improving customer self-service capabilities

B2B Design
Built knowledge systems for customer onboarding and streamlined employee productivity

Senior Living Tools
Created templates to improve consistency for special events across communities

How we’ll work together

I audit your website, look into competitors, interview your team, and review customer feedback.

I create and organize content to improve your customer experience.

I set up content to launch your new resources and train your team.

Interested in adding more value to your product?

Let’s talk.

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